FAQ

1. What are your shipping methods and delivery rates?

  • Australian Standard Post (3-5 business days): $7.95
  • Australian Express Post (1-2 business days): $10.95

  • International Standard Post (9-14 business days): $14.95
  • International Express Post (4-6 business days): $24.95

Please refer to the 'Shipping & Returns' quicklink for further information and details.

2. How long does it take to process my order?

Orders will be processed and dispatched within 1-2 business days (excludes public holidays) once payment has been completed. Please check your email regularly for any further updates and that all details are correct before checkout as orders cannot be cancelled or changed once dispatched from our facility.

Please refer to the 'Shipping & Returns' quicklink for further information and details.

3. Can I track my order?

Yes. A tracking number will be provided shortly once your order has been processed. Please refer to the courier website to track your order. 


4. What forms of payment do you accept?

  • Credit Card (Visa/Mastercard/AMEX)
  • PayPal

5. What is your refund and exchange policy?

Please refer to the 'Shipping & Returns' quicklink for further information and details.

6. Do you ship internationally?

Yes we do ship internationally. 

  • International Standard Post (9-14 business days): $14.95
  • International Express Post (4-6 business days): $24.95

Please refer to the 'Shipping & Returns' quicklink for further information and details. 

7. Are your lashes cruelty free?

We most certainly look out for our paw friends and companions by ensuring our products are cruelty free, safe and friendly to use for all.

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